Service Advisor

Job Title: Service Advisor
Location: Letchworth
Salary: 26,000 - 36,000 per year (depending on experience)
Working Hours: Monday to Friday, 08:00 to 17:30, with alternate Saturdays, 08:00 to 12:30 (this may change to one in three).

About the Role:
A fantastic opportunity has arisen for a Service Advisor with proven automotive experience to join a well-established and growing business in Letchworth. If you have a passion for customer service and a background in the automotive industry, this is the perfect role for you! As a Service Advisor, you'll be the main point of contact between the customer and the workshop, ensuring that all service and repair requirements are met to the highest standard.

Key Responsibilities:

• Greet customers and handle incoming service enquiries in a professional and friendly manner.
• Advise customers on recommended services, maintenance, and repairs, providing accurate estimates and timelines.
• Schedule appointments, ensuring an efficient and timely workflow in the workshop.
• Liaise with technicians to keep customers updated on the progress of their vehicles.
• Manage customer expectations and resolve any queries or concerns to maintain high satisfaction levels.
• Maintain accurate records of customer information, service history, and vehicle repairs.
• Ensure that customer vehicles are returned in excellent condition and on time.

Key Skills & Experience:

• Proven experience as a Service Advisor or in a similar customer-facing role within the automotive industry.
• Strong knowledge of automotive services, repairs, and maintenance.
• Excellent communication and interpersonal skills, with a customer-focused attitude.
• Highly organised, with the ability to manage multiple tasks and priorities effectively.
• A positive, proactive approach to work, with a problem-solving mindset.
• Full UK driving license (preferred).

Competitive salary ranging from 26,000 to 36,000 per year, based on experience.

Monday to Friday, 08:00 to 17:30 working hours, with alternate Saturdays (08:00 to 12:30).

A supportive and friendly working environment with opportunities for career progression.

Full training and support to help you succeed in the role.

If you're an experienced Service Advisor with a strong automotive background, ready to take on an exciting new challenge, we'd love to hear from you!

If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly.
Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV