Trade Counter Assistant

Are you ready to take the next step in your career with a vibrant and dynamic organisation in the Manufacturing & Production industry?

We are seeking a dedicated Trade Counter Assistant to join our fantastic team in Newcastle-under-Lyme! In this role, you will be at the heart of operations, delivering exceptional customer service while supporting our warehouse activities.

Role Overview:
As a Trade Counter Assistant you will report directly to the Site Supervisor and play a pivotal role in ensuring our customers receive the best possible service. You will handle various responsibilities, from face-to-face interactions to administrative tasks, all while maintaining our high standards.

Key Responsibilities:

• Maintain excellent customer service levels both internally and externally.
• Support warehouse operations, including picking and packing products.
• Handle sales, refunds, credits, and account compliance efficiently.
• Answer telephone calls and respond to customer inquiries with professionalism.
• Conduct sales calls and upsell products where possible.
• Collaborate with the Warehouse team leader to maintain stock accuracy.

What We're Looking For:

The ideal candidate will possess:

• Excellent administration skills and a keen eye for detail.
• The ability to thrive under pressure and meet deadlines.
• Proficiency in MS Office
• A strong customer focus, adept at handling queries and complaints diplomatically.
• Reliability and commitment to delivering high-quality work.
• Confidence to communicate effectively with people at all levels, both face-to-face and over the phone.

Why apply for this role?

• Be part of a lively and enthusiastic team that values growth and development.
• Enjoy a permanent contract with opportunities for career advancement.
• Engage in a role that combines customer service and administration in a fast-paced environment.

If you are committed, reliable, and ready to make a difference, we want to hear from you! Apply today to take the first step towards an exciting career.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.