Customer Service Administrator

Customer Service Administrator

Location: Cheshire
Hours: Monday to Thursday 8:45am - 5:00pm, Friday 8:45am - 3:45pm

Working within the UK and European pharmaceutical industry this client is employing over 300 people at the site in Runcorn, they have an excellent track record of growth and have ambitious plans for future expansion.

About the Role

As a key member of the Customer Service Team, you will play a vital role in supporting the Sales Department and acting as a crucial link between Sales Managers and customers.

Key Responsibilities:

• Raise quotations, orders, and pro-formas, processing them through Nav.
• Handle customer queries and liaise with relevant departments for resolutions.
• Provide occasional cover for reception duties, including welcoming visitors.
• Prepare for and attend daily and weekly update meetings.
• Raise invoices and credit notes.
• Maintain strong customer relationships.
• Assist with occasional switchboard call coverage.

This list is not exhaustive, and responsibilities may evolve as the role develops.

What We re Looking For:

• Previous experience in a sales administration role is beneficial but not essential.
• Strong communication skills, both internally and externally.
• Professional and courteous manner when dealing with customers.
• Excellent IT, numeracy, and organisational skills.
• Confident telephone manner and keen attention to detail.
• Self-motivated with the ability to work flexibly and adapt in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.