Home First Coordinator

Based: Hybrid

Hours: 37 hours per week

Salary: GBP29,212.50 per annum

Contract: Fixed term (6 months) until 30 September 2025

Responsible to: Home First Programme Manager

General Responsibilities:

• Responsible for ensuring a smooth referral process for clients for our Home First Programme via email and phone calls
• Make initial contact with clients to undertake What s matters conversations to assess suitability for service, undertake risk assessments, supporting the development of support plans for clients through person centred practice.
• Following MECC (Making Every Contact Count) principles in all contacts with clients.
• Allocate support staff and manage rotas
• Provide a point of contact for community-based staff including support workers and Trusted Assessors
• Provide cover or additional capacity for Trusted Assessors in hospital settings as required
• Make regular Keep in touch calls to clients and former clients
• Support Monitoring and Evaluation of programmes and quality assurance
• Support the development of protocols, standardise operating procedures and contributing to continuous improvement and quality assurance
• Supervise/support administrative staff
• Update CRM system with new and existing client and volunteer information.
• Work within ACM policies and procedures at all times.
• Attend mandatory training, one to one, team meetings and staff away days.
• Support with answering Age Connects Morgannwg phone lines during peak times and manage enquires as appropriate
• Promote Age Connects Morgannwg services.

All staff/volunteers working for Age Connects Morgannwg are expected to respond appropriately to any concerns that they may have regarding the abuse/inappropriate treatment of vulnerable adults. This will usually mean alerting their line manager. The protection of vulnerable adults is a core responsibility at all times.

The above is a broad definition of the job responsibilities. It does not take into account every aspect of the job which the jobholder may be required to perform. Flexibility is essential since the jobholder s working hours will be determined by the requirements of the business.

Why Work For Us?

• Hybrid working
• Family friendly employer
• Mileage allowance
• Discount at Cynon Linc
• Access to independent financial advice
• Workplace wellbeing scheme
• Employee assistance programme
• Real living wage employer

The closing date for applications is 10.00am, 7 April 2025.