Application Support Team Leader (SQL & Azure)

Application Support Team Leader (SQL & Azure)

The Opportunity:

ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company.

The successful applicant will have a background in application support, primarily with SQL Server and MS Azure.

You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers, while still being involved in support from a technical perspective.

Skills and Experience

• BTEC or higher in a technical discipline (eg Computer Science)
• At least 3 years' experience in application support and troubleshooting
• Knowledge of the following technologies:
  • Microsoft SQL Server (essential)
  • MS Azure Platform (essential)
  • Knowledge of SAP 4HANA CRM (desirable)
  • Scripting & Automation (desirable)
  • MCSE or MCITP certifications (highly desirable)
• Prior line management experience, including conducting 1-2-1s and performance reviews
• Some knowledge of security standards and ITIL practices would be very useful

Role and Responsibilities:

• Assist in logging, investigating, and rectifying all application-related incidents, problems, and changes on the customer's supported systems
• Oversee and execute application deployments, bug fixes, and implement changes in both Production and Non-Production environments
• Monitor business-critical services and applications effectively, identifying areas for improvement and implementing preventative maintenance interventions
• Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
• Supervise, mentor, and identify training needs for the application support team
• Participate in the 24/7 on-call rota, rotating every 1 in 6 weeks

Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?