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Application Support Team Leader (SQL & Azure)


Application Support Team Leader (SQL & Azure)

The Opportunity:

ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company.

The successful applicant will have a background in application support, primarily with SQL Server and MS Azure.

You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers, while still being involved in support from a technical perspective.

Skills and Experience

  • BTEC or higher in a technical discipline (eg Computer Science)
  • At least 3 years' experience in application support and troubleshooting
  • Knowledge of the following technologies:
    • Microsoft SQL Server (essential)
    • MS Azure Platform (essential)
    • Knowledge of SAP 4HANA CRM (desirable)
    • Scripting & Automation (desirable)
    • MCSE or MCITP certifications (highly desirable)
  • Prior line management experience, including conducting 1-2-1s and performance reviews
  • Some knowledge of security standards and ITIL practices would be very useful

Role and Responsibilities:

  • Assist in logging, investigating, and rectifying all application-related incidents, problems, and changes on the customer's supported systems
  • Oversee and execute application deployments, bug fixes, and implement changes in both Production and Non-Production environments
  • Monitor business-critical services and applications effectively, identifying areas for improvement and implementing preventative maintenance interventions
  • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs)
  • Supervise, mentor, and identify training needs for the application support team
  • Participate in the 24/7 on-call rota, rotating every 1 in 6 weeks

Please call James here at ISR to learn more about our client leading the way in developing the next-generation of transport mobility through innovation and transformational technology?

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