Recovery Officer

Job Title: Recovery Officer

Location: Redditch

About Us: We have been a leader in the debt recovery enforcement sector for over 40 years, supporting hundreds of local authorities and Transport for London. With a strong UK team of 500 employees, we are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their efforts.

Position Overview: Due to expansion, we are seeking to recruit a new Recovery Officer to join our team. The successful candidate will be responsible for managing accounts, negotiating payment arrangements, handling correspondence, and interacting with customers and third parties to resolve accounts. This role requires a high standard of service, professionalism, and empathy, especially when dealing with potentially challenging accounts.

Key Responsibilities:

• Review and action accounts at various diary statuses, ensuring they are progressing correctly.
• Update computer records following activities such as Enforcement Agent visits, telephone calls, or correspondence.
• Negotiate payment arrangements in line with client guidelines.
• Compose bespoke replies and manage standard computerised letters.
• Handle telephone calls and in-person visits from defendants, clients, debt advisory groups, and third parties.
• Ensure appropriate actions for potentially vulnerable customers based on client guidelines.
• Understand different forms of insolvency and their impact on regulations.
• Answer customer inquiries related to insolvency proceedings via telephone or correspondence.
• Maintain a high standard of service, acting professionally, respectfully, and ethically.
• Cover other roles such as Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as required.
• Assist with any other duties within the scope of the job purpose.

Benefits:

• Basic Salary of 23,700
• Office and hybrid working pattern
• Company pension plan
• Company Life Assurance Plan
• 28 days paid annual leave
• Opportunities for future training and career development
• Daily refreshments, including a selection of fruit

Qualifications:

• Strong communication and negotiation skills
• Ability to handle challenging accounts with empathy and professionalism
• Knowledge of insolvency proceedings and regulations
• Proficiency in using computer systems for record updates and correspondence
• Flexibility to cover various roles as needed

How to Apply: Interested candidates should submit their CV