Customer Service Administrator

Are you passionate about delivering exceptional service and building lasting relationships? Do you thrive in a dynamic, customer-focused environment where no two days are the same? If so, we want you to be part of our team at Origin, the UK's leading manufacturer of bespoke aluminium doors and windows.

We are looking for a Customer Services Administrator on a Fixed Term Contract for 6 months, who will provide critical support to the Partner Services team. The Partner Services Administrator will play a key part in supporting both day-to-day operations and long-term customer relationship strategies, contributing to the overall success of the Partner Services team. The Administrator will also collaborate across departments to ensure efficient processes and foster a culture of continuous improvement.

Key responsibilities of a Customer Service Administrator (FTC):

• Customer Support. Handle incoming customer inquiries through various channels (phone, email, chat).
• Serve as a liaison between the Partner Services team and clients, ensuring transparency and timely communication
• Maintain accurate records of customer interactions and transactions
• Order Processing - Ensure timely and accurate processing of customer orders
• Aftersales Order processing and Problem Resolution - Investigate customer issues, providing effective and efficient solutions.
• Report reoccurring issues to help improve products or services
• Ad Hoc Projects: as required by management team

Who we're looking for:

• A customer-focused individual who takes pride in delivering excellence.
• A strong communicator with great negotiation skills.
• A problem-solver who can think on their feet.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously
• A fast learner who thrives in a team-oriented environment.
• Someone with experience using CRM systems and adaptable to new technology.
• Ability to provide clear, concise updates to customers and internal teams.

Why join Origin Global?

We are a leading manufacturer of exceptional products. We are dedicated to innovation, craftsmanship, and unrivalled customer service.

You'll be part of a dynamic and curious team who embrace change and collaboration. We organise regular team-wide communication initiatives and social events to keep our teams connected and motivated. We make sure our people are rewarded fairly and provided with comprehensive benefits. Our perks include:

• 24/7 Virtual GP & Subsidised healthcare
• Enjoy a full company closure over Christmas - no more holiday conflicts! With 24 days of annual leave
• Supportive & collaborative team
• CSR initiatives to support our nominated charities & the local community
• Social events including summer and Christmas parties!
• Enhanced Maternity and Paternity pay
• Exclusive Gym & Retail Discounts
• Long Service Awards
• On-site Parking
• Pension scheme
• Eyecare scheme
• Cycle to Work
• Access to Wycombe Wanderers Corporate Box

Join us as a Customer Service Administrator and be part of a company that values your contributions and supports your growth. Apply today for an exciting and fulfilling career with Origin