Asst Branch Manager

We are inviting applications for Asst Branch Manager for an International Global Bank based in Manchester . This position is to handle day to day branch operations and reporting to the branch Area Bank Manager .

The Bank has a well-established presence in the UK and the Board and management have developed a clear strategy and identified areas requiring Business Developments and Operations in order to deliver a positive performance for the future.

Ovarall Purpose of the Position

The focus of this role will be to oversee many aspects of a retail; banking environment. General duties include leading the team of banking operations within the branch, monitoring the operations for correct accounting procedures, signing on new clients and helping them through the onboarding process and developing relationships with banking customers

Key Responsibilities :

• Takes joint responsibility with the Area Branch Manager to ensure branch operational excellence.

• Acts as Line Manager for all Personal Bankers / Cashiers for operational performance
• Managing client bank accounts, including opening and closing accounts, and overseeing/monitoring customer transactions.
• Processing deposits, payments, and withdrawals. Maintaining statistical and financial records.
• Authorizing and evaluating overdrafts and loans.
• Recommending and explaining banking services and products to clients based on their needs.
• Presenting banking services and products to existing and prospective clients.
• Assisting with customer service and satisfaction & response to customer queries and complaints. Also managing business to ensure that there are no customer detriments and vulnerable customers are treated with care.
• Marketing branches within the community to attract business.
• Providing necessary support to perform the branch expectation.
• Performing administrative and clerical duties, such as data entry and filling, when necessary.

Personal Specifications and Competencies

• Basicknowledge of Microsoft packages
• With excellent planning, and time management skills, it is essential to be able to work quickly and accurately and with the ability to demonstrate an effective and resourceful approach to addressing any issue
• Exceptional organisational skills
• Strong attention to detail
• Resourceful and purposeful, with initiative, drive and a strong desire to deliver exceptional results
• A team player both internally and externally
• Excellent verbal and written communication skills
• Ability to meet set goals.
• Knowledge of industry rules and regulations.
• Results-driven attitude.
• Leadership skills.
• Strong customer service skills.
• Excellent communication and strong interpersonal skills particularly in a multi-cultural environment.
• Outstanding organisational skills.

Skills, Qualifications and Experience Required

• 5-10 years of experience in the banking industry
• Customer service experience is considered an asset
• Completed post-secondary study (University or College level) in Finance, Business Administration, or related field of study such as Accounting and Finance, Banking and Finance, Business Management/Business studies.
• Proven experience as a retail banker or similar role.
• Knowledge of retail banking rules and procedures.