Service Desk Administrator/Admin Assistant - Worthin...

Service Desk Administrator/Admin Assistant - Worthing, West Sussex/Remote/WFH

6 month rolling contract/GBP13.85 (Inside IR35)/1 day per week in the office in Durrington, Worthing, West Sussex

Notes for the Service Desk Administrator/Admin Assistant position:

• Hours: 37 hours per week.
  English and Maths GCSE to a good standard.
• Good working knowledge of Outlook and MS Office (Work, Excel, PowerPoint predominantly).
• Experience of previous Administration work.
• Core duties are to assist with the onboarding of all new suppliers.

Your responsibilities as the Service Desk Administrator/Admin Assistant will include:

• Primarily assisting the projects team with onboarding our 3rd party suppliers into the company systems.
• Dealing with telephone calls and emails from end users for service requests.
• Assist in the ownership of end users issues all the way through to resolution.
• Logging, prioritising, categorising and updating incident, problem and request tickets.
• Administration duties around working with 3rd parties and vendors in the resolution of support tickets.
• Acting as an ambassador for the administration team and delivering high levels of customer service with a goal to exceed end user expectations.

It is an exciting time to join my client and there's a buzz across our business, and IT, analytics and projects are at the heart of it all.

There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure and more.

Helping them shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too - driven by a passion to improve our communities and environment.

Overview of the Service Desk Administrator/Admin Assistant role:

You will have excellent customer service and communication skills, love helping people and enjoy problem solving and learning new things. An understanding of ITIL and/or experience of ServiceNow is desirable but not essential.

Service Desk Administrator/Admin Assistant - Worthing, West Sussex/Remote/WFH

6 month rolling contract/GBP13.85 (Inside IR35)/1 day per week in the office in Durrington, Worthing, West Sussex