Estate and Operations Manager

The Estate and Operations Manager will play a pivotal role in the operation of the Bowes Museum.

To be successful in this role, you will bring a breadth of operational expertise, industry knowledge of working within a charity, strategic thinking, a passion for delivery and leadership skills. You will also have strong staff management skills and be able to contribute effectively to the broader leadership and direction of the museum. The Bowes Museum is a charitable trust and an Arts Council National Portfolio Organisation, with income from visitors, a growing membership scheme, growing commercial operations, donations, and grants.

The post holder, as a member of the museum's Extended Management Team, will lead and manage the operational side of the museum, ensuring the site is well cared for, safe, compliant and a great experience for our visitors. You will also lead and support project delivery and investment in the site helping deliver the museum's vision and long-term plans.

Reporting to the Chief Operating Officer, you will play a critical role in supporting the Senior Leadership Team, providing strategic insights and leading decision-making within the museum. You will coordinate work programmes, planning, budgeting, and monitoring, and help align our processes and resources so we work effectively and efficiently within your areas of the business. Your role will include operational and financial planning, risk management, supporting decision-making, project delivery and reporting, working as part of a wider team to achieve ambitious outcomes for the Bowes.

You will lead IT support and delivery ensuring the museum infrastructure is fit for purpose, compliant and safe, as well as a Business Support team who support a number of departments while dealing will both internal and external tasks and enquiries.

You will ensure the museum works within all legal parameters in your departments including Health and Safety, Compliance and GDPR

Role Purpose

To lead the museum's operational involvement in development and infrastructure projects across the site.

To lead the museum's Facilities provision ensuring costed and programmed work plans are in place raising the quality of the care of the site fabric including structures and the parkland environs.

To lead for compliance ensuring the museum remains safe and legal at all times in all areas of Health of Safety and IT law / regulations.

To lead the Business Support team to ensure a smooth and effective administrative support operation for colleagues and an exceptional customer experience for external communications and enquiries.

To assist the Senior Leadership Team with strategic thinking and delivery expertise to help shape and deliver future ambition. Through your teams you will champion the visitor experience in all we do.

To coordinate reports to the Directors, Board of Trustees, committees, funders and stakeholders in all areas relating to Property and Operations and key performance management as required.