IT Helpdesk Technician

Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated I T Helpdesk Technician to join our client based in Chandler s Ford. The IT Helpdesk Technician role will primarily involve acting primarily in a 1st Line support capacity in attending to regular IT support calls and installations as and when required.

The role of IT Helpdesk Technician role is a permanent and full-time opportunity offering a competitive annual salary up to 28,000 depending on experience. Our client also offers many benefits, including career progression, gym membership, on-site parking, incentives & team events.

Main duties of the IT Helpdesk Technician:

• Providing 1st line support and responding to IT support queries whilst maintaining a high level of customer service.
• Escalating of more complex calls to the relevant support team member as documented in the Escalation Management Workflow.
• Installation, configuration and deployment of new and existing hardware and software in line with defined procedures
• Completing assigned computer/laptop builds/configurations when requested
• Providing users with regular communication on the progress of investigations and planned solutions
• Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required

Key Competencies of the IT Helpdesk Technician:

• Proven track record of supporting IT networks on various scales
• Thorough knowledge of Microsoft Windows desktop applications and MS365
• Ability to resolve IT issues in person, over the phone or via remote connectivity
• Ability to work unsupervised and towards established procedures
• Excellent telephone manner and strong client facing skills
• Full UK driving license and be prepared to travel site within the Hampshire, Dorset and Surrey counties

If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.