Group Customer Care Administrator

Our client is a renowned and well-regarded quality house builder, operating nationally and we are working with the Group to secure a Customer Care Administrator. Working into the Group Customer Care director, this role is responsible for all administration duties, supporting a wide range of activities undertaken by the Group Customer Experience team.

Key Responsibilities:

• Provide all administrative support for the team including diary management, data entry, outgoing communications, processing complaints, preparing and collating reports, expenses and any other administrative support needed by the team.
• Professionally handle incoming communications from customers as and when required through a variety of channels (phone, email, customer portal etc).
• Record customer complaints on the Complaints Register, distribute complaints to internal stakeholders, monitor their progress and chase feedback, and liaise with customers as and when required.
• Record all incoming / outgoing communication and all other relevant information on Coins to ensure a complete record is maintained at all times.

Please get in touch for more details and a confidential chat with George.