Software Support Coordinator

Software Support Coordinator

Location: Harrogate, North Yorkshire (fully office based)

Salary: GBP32,000 - GBP35,000

Hours: Full-time, Monday to Friday, 9AM 5PM

Benefits: 28 days annual leave plus stats, birthday off, healthcare cover, progression opportunities

We are thrilled to be recruiting for a Software Support Coordinator to join a dynamic and rapidly expanding company. This is an incredible opportunity to be part of a forward-thinking organisation where your contributions are truly recognised and valued. As the company continues to grow, you'll play a pivotal role in shaping the success of its software systems, with opportunities for professional growth.

Responsibilities:

• Provide first-line technical support for internal users experiencing software issues, ensuring timely resolution and escalation as needed.
• Serve as the primary administrator for the company's Salesforce system, managing user accounts, permissions, reports, dashboards, and system configurations.
• Diagnose and troubleshoot software problems
• Maintain software documentation, including user guides, FAQs, and training materials.
• Monitor software performance and report on issues or trends for continuous improvement.
• Gather feedback from users to improve system usability and efficiency.
• Stay up to date with the software's updates and best practices, implementing necessary changes to improve system functionality

Requirements:

• Minimum 2 years experience in CRM software management (Salesforce preferred).
• Strong GDPR knowledge.
• Highly organised with great attention to detail.
• Excellent time management skills.
• Ability to work independently and manage own workload.

This is an opportunity to make a real impact and grow alongside a team that values innovation and collaboration.

To apply for this exciting Software Support Coordinator opportunity, please submit your CV via the link provided or contact Unity Resourcing for more information.