IT Support Analyst

Purpose of Role:

As IT Support Analyst, your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and to ensuring the IT service is consistent and adequately supported.

Your working hours will be Monday-Friday 8am-5pm with an hour for lunch and you will be required to provide weekend support on a rota basis.

Key responsibilities include:

• Install, maintain, and upgrade all IT related equipment across the business
• Provide general support and excellent service to all users and to deal with support queries effectively and in good time in order to reduce staff downtime
• Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed
• Maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system
• Install maintain, repair, upgrade all telephone equipment and ensure the IT department provide an uninterrupted efficient service of communication
• Support and train new colleagues within the department
• Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule
• Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources
• Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs

Skills, know-how and experience required:

• Comprehensive knowledge of IT software
• Flexible attitude with strong customer focus
• Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers
• Ability to effectively prioritise workload

• A curiosity and keen interest about emerging technologies
• An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.

Remuneration & Benefits

• 25 days holiday plus bank holidays
• Death in service
• Company pension
• Private health care
• Shopping discount card
• Medicash scheme

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.