Independent Living Advisor

Independent Living Advisor
Based in Broxbourne, Hertfordshire
Permanent, part-time, 30 hours per week (working four days per week with Thursdays off)
Salary: £30,571 - £33,968 per annum (pro rata)

We have an exciting opportunity for an enthusiastic and customer-focused individual to join our passionate organisation.

In this role, you’ll provide a housing management service to customers living in our Sheltered schemes and within specialist housing. Every day you will be building positive relationships with customers, responding to customer enquiries within agreed timeframes and role modelling a culture of excellent customer service. You’ll also develop strong links with internal and external partners, oversee health and safety compliance and maintain accurate records.

We’re looking for someone with…

- Experience of working in a customer-focused environment
- General knowledge of safeguarding vulnerable adults and the Mental Capacity Act
- The ability to maintain accurate records considering GDPR regulations
- A full, valid driving licence and daily use of a car

You’ll also need to be a great communicator with good knowledge of the Essex and Hertfordshire areas.

Please note, you will also be required to have an enhanced criminal record (DBS) check, which we will pay for.

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- 27 days’ holiday per year plus bank holiday (pro rata for part time colleagues).
- Buy and sell holiday scheme.
- Cross organisational bonus scheme.
- Up to 12% pension contribution.
- Life assurance cover.
- Funded health cash plan or subsidised private medical insurance.
- Discount vouchers.
- Enhanced family leave.
- Range of special leave.
- Car loans, cycle to work and electric car lease scheme.

The closing date for this vacancy is 13th April 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Housing Advisor, Independent Living Support Officer, Housing Administrator, Housing Customer Service Executive, Housing Support Officer, Support Services Worker, Support Worker, or Independent Living Assistant.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’re looking for an engaging and meaningful role as an Independent Living Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.