Sales & Marketing Support Coordinator

Sales & Marketing Support Administrator (Executive) An excellent opportunity has arisen for a business support assistant with a well-established Sheffield company. The successful applicant will play an integral role in providing clerical support to the B2B and B2C teams. You will assist by being a point of contact for customer order processing, sales enquiries and company representative. Candidates will be able to offer and maintain an excellent level of customer service. Main duties and responsibilities: * Responding to queries / questions via email or telephone. For example – managing enquiries from trade account stockist and with direct supply consumer. * Order processing, taking current order from both businesses and consumers. Introducing new product options via email and telephone. * Updating customers and agents on purchase order information and progress. * Preparation of commercial documents and liaising with logistics companies to arrange domestic and overseas shipments. * Provide a high level of B2B and B2C customer service – clarifying specific order details and requirements. * Inputting data and preparation of sales and performance reports using excel and bespoke CRM management software. * Managing customer feedback – ensuring the five-star reputation of the company is always maintained. Essential skills: * Ability to integrate into a dynamic team with the flexibility to offer support in key areas of the business. * Good IT skills, ability to use Microsoft Office applications and specific databases managed by CRM software. * Strong interpersonal and excellent communication skills – both written and verbal * This is a full-time role that offers plenty of variety and opportunities when working with B2B and B2C accounts. * Experience of working with large online platforms such as Amazon and eBay – would be an advantage. * A knowledge of social media and creating content would be an advantage. This is a full time role, located close to Sheffield City Centre, where parking is readily available. We look forward to receiving your CV