Assistant Manager

Job Title - Assistant Manager

Location - Dartford

Hours of work - 40 hrs per week

Salary - Competitive

As one of the UK's leading skin clinics, skin is at the heart of everything we do. Dedicated to helping our clients achieve healthier, more confident skin, we take pride in delivering expert dermatology solutions and aesthetic treatments for a wide range of concerns. Part of Lorena Cosmetics Holdings SPV Limited, a market leader in healthcare services, sk:n continue to set the standard in advanced skincare, dermatology and medical aesthetics.

With over 30 years of expertise and a reputation for exceptional client care, we are dedicated to making personalised dermatology treatments and skincare solutions more accessible. Our commitment to innovation, safety, and medical excellence ensures lasting results, inspiring our clients to feel confident in their skin.

We currently have a fantastic opportunity for an Assistant Manager to join our team in our Dartford, where you will have the opportunity to grow and develop within a professional working environment.

As an Assistant Manager, you will provide inspirational leadership to a team of practitioners. You will lead the clinic team to provide the best quality aesthetic treatments, exceed targets and ensure that excellent customer service is delivered every day. There will also be a requirement for you to cover the Optical Express and ACES clinics which are located in the same building.

Part of the job role will include providing hands-on treatments, as well as fulfilling management responsibilities that will include overseeing clinic recruitment and training, rostering, target setting and day-to-day clinic management.

You will be required to support the Clinic Manager in the smooth, efficient and compliant running of the clinic - with a focus on patient safety always.

Ensuring the provision of excellent service to patients, quality of service, cost and delivery of performance in line with company strategy & targets.

Providing support and direction to the team to enhance performance, skills and treatment/product knowledge.

Job Role:

• Maintain high standards of professionalism and customer care within the clinic.
• Strive to meet and exceed the expectations of our patients.
• Ensure that the patient's journey is smooth and efficient and that all patients receive a high level of customer service.
• Minimise the occurrence of customer complaints, resolving any complaints quickly, efficiently, and professionally to retain customer loyalty.
• Be aware of and responsible for compliance with the CQC and HIS regulations and update procedures as necessary.
• Take responsibility for staff mentoring and development, to ensure all staff are fully trained and motivated.
• Responsible for maintaining morale and leading by example in accordance with good management practice.
• Effective team rostering, ensuring we have the right people in the right place at the right time.
• P&L management, taking every opportunity to minimize costs and maximise revenue.
• Ensuring audit, policies, procedures and medical governance standards are always met

Skills Required:

• Qualified to Level 3 in Beauty Therapy (or equivalent), Level 4 is highly desirable.
• A minimum of 2 to 3 years' experience within either an Aesthetics clinic, Day Spa or Beauty Salon. Previous experience within a senior position, highly desirable.
• Experience of working within a target driven and fast paced environment.
• People management skills, capable of building and leading high performing teams, highly desirable.
• Excellent organizational and communication skills
• A positive 'can do' attitude.
• Drive, determination and ability to overcome ambiguity and the daily challenges of 'management'.
• A good understanding of statutory policies such as HR and Health and Safety. Experience of CQC policies and procedures is a distinct advantage.
• Genuine desire to work in the Aesthetic and Optical Industries.
• Experience of working to sales targets and be happy to get involved with promotional activity.
• You should be willing and able to work evenings and weekends.

What we offer:
We offer genuine opportunities for career progression within the group.

We are the UK's market leader within the rapidly expanding Aesthetic and Cosmetic industry and proud to be the leading dermatology, laser and skin experts with decades of experience. Treating over 25,000 clients each month through our nationwide network of over 50 clinics, we have a truly recognisable brand which have been carefully built over 25 years on the foundations of efficiency, knowledge and trust.

What's in it for you?

• A competitive salary plus industry leading bonus.
• Free Laser Eye and Intraocular Lens Surgery
• Discounts on prescription eyewear and sunglasses
• Generous Optical Express family & friends discount
• 29 days annual leave
• Extensive training in the life changing treatments that we offer
• Workplace Pension Scheme

If this sounds like the career path you have been looking for, we look forward to hearing from you!

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

sk:n is an equal opportunities employer.