Sales Administrator

Sales order process/administration person We are a leading specialist in industrial labelling solutions, based in Welwyn Garden City. Known for innovation and customer focus, we deliver market-leading solutions to customers in the UK and internationally. Now looking for a proactive and detail-oriented sales order processor/administrator to support the sales team and ensure smooth sales processes. Customer Relations: Serve as the first point of contact for all customers, both potential and existing. Customer Communication: Respond promptly to all enquiries, both domestic and international, while delivering exceptional service. Product Expertise: Maintain detailed knowledge of all labelling products. Comprehensive training will be provided to enable the candidate to confidently recommend and discuss Silver Fox products. Enquiry Management: Handle customer enquiries, clarify product requirements, and ensure the purchaser's needs are met. Quotation Preparation: Prepare accurate quotations, follow up with customers, and provide support throughout the purchasing process. Order Processing: Efficiently review purchase orders, shipping documentation, and export certifications. Reporting: Track and report sales KPIs to support directors in making informed decisions. Courier Management: Coordinate international courier collections. Required Skills and Qualities for Sales Administrator: * Sales order processing * Deal with enquires * Preparing quotations and follow up on quotations * Clear concise detail oriented person * Sage experience preferred * Should have CRM experience * Good organisational skills. and must have an eye for detail. * Team player with a can-do, collaborative attitude. * A problem solver focused on finding solutions. Qualifications and Experience: * Proven experience in sales administration, preferably in a B2B technical or engineering environment. * Strong customer service skills with excellent communication and interpersonal abilities. * Proficiency in Microsoft Office, CRM systems, and ERP software for order processing. * Excellent communication skills, both written and verbal English. * Exceptional organisational skills, with strong attention to detail and the ability to manage multiple tasks effectively. * Capable of working independently while being a team player. REWARD * Permanent full-time contract (Monday–Friday).Salary: £26,000–£30,000 per annum (depending on experience). * 28 days holiday (including bank holidays) + your birthday off. * Workplace Pension * Companywide bonus scheme subject to T&C’s * Non-contributory private health insurance. * Free onsite parking and Bike-to-Work scheme as salary sacrifice. * Gym membership loan available to full-time employees after confirmation probation passed subject to T&C's * Weekly fruit and coffee delivery. * Fun company events and additional non-contractual perks. * Conveniently located near rail and bus links. Applicants must have the legal right to work in the UK. Please note that * Silver Fox Limited is unable to provide visa sponsorship for this position. * Importantly, this is an office based position where you will be dealing with our customers via written correspondence; email; telephone; social media. * While part of the Sales & Marketing Team this will be a solo effort interacting with the different teams within the company. * The position of Sales Processor/Administrator is vital in the smooth running of our operation. This is reflected in the salary being offered. * To ensure smooth collaboration within the company; where tight production deadlines need to be met; our team operates cohesively, with everyone adhering to the same schedule