Maintenance Helpdesk Coordinator

Role: Property Maintenance Helpdesk Coordinator

Location: Manchester

Salary: Up to 26,000 per annum

GROWING CONEMPORARY PROPERTY COMPANY BLOCK MANAGEMENT

MODERN FEEL APARTMENTS

We are looking to recruit a Property Maintenance Coordinator for an exciting and growing Property Company with their head office based in Manchester. You will work within a team environment in their large modern spacious open plan city centre offices and play a key role in ensuring the smooth running of the maintenance helpdesk for residential tenants.

The role:

Coordinate help desk enquiries and be the first point of contact for residents maintenance queries via phone, email, and portals.

Facilitate the full process of all maintenance queries, from jobs received to completion.

Use the maintenance PSL to identify and assign contractors and external companies to each maintenance job, whilst monitoring their performance and quality of service.

Maintain administration systems to record maintenance operations including contractors used, additional works, performance monitoring and complaints log.

Build strong working relationships with external maintenance contractors and companies.

Process invoices efficiently and in accordance with workflows.

Deliver excellent customer service through your communication with residents, and keep residents up to date with maintenance progress, ensuring a positive experience.

Ensure all health and safety and compliance documentation is updated following works

Support with collating Helpdesk reports and provide general administrative support to the Facilities Management team.

Contribute to company-wide projects.

The Candidate:

Previous administration and customer service experience is essential.

Knowledge and experience in property or in a facilities help desk role is essential.

Strong IT skills and confidence using systems and data entry.

Exceptional customer service and communication skills.

Passion for customer service.

Ability to manage time and workload, multitasking and meeting deadlines.

A team player and confident to work independently.

Benefits

Enhanced Pension

25 days annual leave, plus UK bank holidays

Life assurance

Group Income Protection

Private healthcare via Bupa

Extended learning and development opportunities.

Employee wellness programmes and events.

Access to free financial health and planning advice

Hesketh James Recruitment are the managing agent for this role on behalf of the client.

In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.