Import Clerk

Responsibilities: Manage End-to-End Freight Operations: * Oversee the entire transportation process for Air and Sea Freight shipments, ensuring smooth delivery from origin to destination. Negotiate Rates and Contracts: * Secure competitive rates and favourable contracts with carriers and service providers, ensuring they meet customer expectations for cost and service. Handle Shipment Documentation: * Ensure all necessary shipment documents, such as bills of lading, customs declarations, and transport contracts, are prepared accurately and on time, following relevant regulations. Track Shipments and Provide Client Updates: * Monitor the progress of shipments, keep clients informed of their status, and promptly resolve any delays or issues that arise. Coordinate Customs Clearance: * Work closely with customs brokers to ensure that all import/export regulations and documentation requirements are met for timely customs clearance. Maintain Client Relationships: * Build strong relationships with clients, addressing inquiries, offering solutions, and ensuring overall satisfaction with the services provided. Identify Process Improvements: * Seek opportunities to enhance processes, reduce costs, and improve operational efficiency within the Air and Sea Freight departments. Requirements: Experience: * Minimum 1 year of experience in Air or Ocean Imports. Shipment Knowledge: * Thorough understanding of the entire import process, from origin to destination, including customs procedures and documentation. Strong Communication Skills: * Confident in both verbal and written communication, with the ability to build and maintain client relationships. Incoterms Expertise: * Comprehensive knowledge of Incoterms as they relate to import operations. Customer-Focused and Deadline-Driven: * Ability to collaborate with customers to deliver excellent service while consistently meeting deadlines. Benefits: Salary: £30,000 to £40,000, based on experience. Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM, with a hybrid working arrangement (3 days in the office, 2 days working from home). Additional Perks: * Annual salary review and bonus. * 25 days of annual leave plus bank holidays. * Pension plan. * This position combines operational expertise in freight management with strong customer service and communication skills. It offers competitive pay and a supportive benefits package