Service Administrator

This is planned to be a 6 month temporary assignment with potential to go Temp-Perm. Purpose of the role: * To provide full and comprehensive administration support for engineers, dispatchers and service management. * Ensuring the highest level of customer service is delivered and all KPIs are achieved. * Full and comprehensive administration support to service customers and suppliers (internal and external). * Ensure correct and swift processing of all work recorded in SAP. Main duties: * Processing and control of subcontract orders and invoicing * Preparation of SAP quotations for external repairs * Raising any necessary credits and debits * Raising Purchase Orders for suppliers, follow up, control and monitor * Provide cover for service dispatcher when required Team responsibilities: * Build a strong and positive relationship with customers, engineers and colleagues * Processing service reports through to invoice * Invoice queries and resolution/escalation as required * Proactive follow up of quotations raised for external repairs and PM contracts * Control and resolution of all SAP error reports * System cleansing as required referring to the error logs. * Process engineer’s timesheets, checking for accuracy, productivity, overtime * Allocate and order Sub–contracted work * Handling and filing of Paperwork * Handling and logging of customer calls efficiently and by agreed procedure * Participate in regular ASM / Admin / Dispatch meetings. * Participate in regular Engineer meetings General office duties * To raise and follow up new Customer request forms * To ensure all Customer Processes are followed and SLA are adhered to * Maintain and amend Customers CRM database