Account and Marketing Manager

Account & Marketing Manager If you re an accomplished Account & Marketing Manager looking for a dual role that combines client engagement with creative marketing within an MSP environment, we want to hear from you!

We are looking for an Account & Marketing Manager to join our team in Woodbridge, Suffolk on a full-time, permanent basis.

About us:

Founded in 1997, React is a premier Managed Service Provider (MSP) located in Woodbridge, dedicated to driving client success through innovative IT solutions. As part of the Clipeum IT group of companies, we pride ourselves on our agility, expertise, and unwavering commitment to delivering exceptional managed services. We are working in a fast-growing space led by seasoned professionals, you will have ample opportunities for career development, training and professional growth.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of GBP24,000 - GBP28,000 per annum plus a bonus structure
• Holiday: 25 days + Bank Holidays + Birthday (Assuming it falls on a workday)
• Regular team-building activities and social events
• Company pension scheme

About the role:

As an Account & Marketing Manager, you will be driving client success along with supporting creative marketing strategy execution. This is a combined role to excel in nurturing client relationships and creating impactful marketing campaigns. The role is based in our office situated at Deben Mill Business Centre in Woodbridge, Suffolk.

Main Duties and Responsibilities:

Account Management:

• Serve as the main liaison for our MSP clients, proactively addressing concerns and identifying areas for service enhancement.
• Negotiate contract renewals and cultivate lasting, trust-based relationships that ensure high retention rates.
• Meet and exceed KPIs related to client satisfaction, retention, and overall account growth.

Marketing & Campaign Management:

• Develop and execute multi-channel marketing campaigns aligned with company objectives.
• Create engaging content for newsletters, blogs, and email marketing, ensuring brand messaging consistency.
• Monitor, analyse, and optimise campaign performance using data-driven insights.

Social Media & Online Presence:

• Oversee and grow our social media channels by curating relevant and insightful content.
• Engage with online communities and maintain a positive brand perception.
• Utilise social channels to generate leads and strengthen client relationships.

Cross-Functional Collaboration:

• Work closely with technical and business development teams to align marketing messages and stimulate lead generation.
• Collaborate with sales and operations to identify and develop new service offerings.
• Provide valuable feedback on service improvements and market opportunities based on client interactions.

About you:

You will have a minimum of 2 years of experience in account management and/or marketing, ideally within a technology or managed services environment. You ll have excellent communication and negotiation skills allowing you to engage effectively with clients and colleagues. Possess a strong understanding of current industry trends and have a proven track record in designing and executing successful marketing campaigns across multiple channels. Have a keen eye for detail, along with organisational and time management skills. Must own a vehicle and have a valid driver s license to travel for client meetings, events, and other business needs this is essential.

If you have all the relevant skills and experience and would like to join our company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

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