Housing and Tenancy Support Worker

Role: Housing & Tenancy Support Officer

Location: Central Nottingham

Hours: Full Time

Salary: GBP28,340,00 pro rata

Start Date: As soon as possible

Duration: Permanent will consider Temporary

Our client, a specialist domestic abuse charity is looking for a Housing & Tenancy Support Officer to join their team.

Key Responsibilities:

• Provide support to tenants to enable them to build capacity for independent living and recover from crisis.
• Provide a person-centred support service, undertake support plans at sign up for property considering safety and immediate needs
• Facilitate appropriate signposting and specialist referrals for tenants to other support services.
• Visit individuals in their homes to identify any tenancy management issues or additional support needs.
• Meeting and interviewing potential suppliers, making recommendations about supplier and contractor allocation with reference to best value
• Liaising with landlords and being aware of the detail of tenancy and licence agreements.
• Dealing with disputes between landlord/ suppliers/ responsibilities / costs/ procedures etc. gathering evidence, following different organisations complaint procedures.
• Risk assessing pursuing complaints versus potential outcomes.
• Produce health and safety risk assessments and procedures for housing and property services (training can be provided) for each property as required.
• Adhere to Safeguarding Children and Adult policies, Health & Safety and Equal Opportunities
• Uphold the right of women, children and young people who have experienced domestic violence, advocating vigorously for them while offering protective strategies, and appropriate safe services.

Requirements:

• Professional qualification in a relevant property/housing management discipline OR relevant experience
• Experience of supported housing would be useful
• Experience of work in General Needs housing/tenancy management, combined with a desire and aptitude for helping people to maintain independence
• Knowledge and experience of working with local council housing authorities, and housing benefit claims.
• Knowledge of housing, welfare and policy relating to DVA
• Ability to use Microsoft applications and housing management system
• An enhanced DBS clearance is required for this role
• A full driver s licence and access to own vehicle

Please let me know your thoughts.

I look forward to hearing from you.

Kindest regards,

Molly