Receptionist

About The Role:

The Receptionist plays a key role in ensuring the smooth operation of front desk activities, supporting the department manager, and maintaining a welcoming and professional environment. This role requires a strong focus on customer service, safety, and administrative duties.

Hours of work: 37.5 hours per week, 5 days over 7 on a 3-week rolling rota between the hours of 6.00am and 10.30pm

Key Responsibilities:

• Answer all incoming calls within four rings, directing them accurately to the appropriate department or individual
• Greet and assist visitors, providing information and directions as needed
• Perform administrative and filing tasks as assigned by the Facilities Manager
• Ensure all tasks are completed efficiently, accurately, and in line with company procedures
• Log and report incidents promptly and accurately
• Report maintenance issues, safety hazards, and breakdowns through the Helpdesk
• Serve as the first point of contact for staff, clients, and customers, aiding where required
• Accurately complete forms and documentation as needed
• Deliver high-quality service consistently to all service users
• Maintain regular communication with facilities staff, departments, and site occupants
• Immediately report any issues that may impact service quality
• Participate in relevant training to enhance skills and knowledge
• Maintain a professional appearance and adhere to uniform guidelines
• Provide a comprehensive handover to the next shift to ensure continuity of service
• Adhere to the GFM Health & Safety Plan and client safety protocols
• Maintain a secure and clean working environment, reducing risks wherever possible
• Report and document any accidents or near misses, ensuring first aid provisions are maintained
• Follow safe systems of work, using PPE, tools, and equipment appropriately, and ensuring proper storage when not in use

About You:

• Previous experience in a similar role is an advantage for this role
• Strong customer service background
• Ability to build and maintain professional relationships internally and externally
• Excellent multitasking skills and attention to detail
• Confident telephone manner with clear verbal communication skills
• Understanding of switchboard operations
• Proactive and passionate about delivering exceptional service
• Strong team player with the ability to work autonomously under pressure
• Adaptable, resilient, and able to manage multiple priorities
• Well-presented with a professional manner
• Willingness to learn and develop within the role

About Us:

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Safeguarding Statement:

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.