Soft Services Manager

• Soft Services Manager
• GBP50,000 - GBP55,000 p/a
• Stirling

We are currently recruiting a Soft Services Manager to work at a prestigious site in Stirling, managing both the grounds and security provisions across the site.

Across the 2 teams there are circa 40 staff delivering the services, with the security being on a 24/7 365 basis and managed in shifts.

The key part of the role will be to manage the people and provide guidance to the teams as well as overseeing subcontractor performance.

Benefits highlights include:

• Excellent on site facilities including a wide range of catering options, on site pharmacy, GP, Dentist and shops.
• Subsidised sports memberships.
• Generous holidays 34 + 10 .
• Generous pension should the role go permanent.
• Friendly and collaborative working environment.

Duties of the role include:

• Managing a grounds team of operatives and a supervisor who will be responsible for the 330 acre estate.
• Estate features include and 18th century landscape with 4,000 mature trees (some of which are over 300 years old), a loch, extensive grounds including lawns and planted areas and sports pitches.
• Managing winter aspects of grounds such as gritting and making areas safe for use by staff.
• Supporting the security manager in the management of the site security which is manned with a team of 24 staff covering 4 different shifts.
• Covering as the SIA escalations manager when the security manager is on annual leave.
• Supporting both teams with service delivery and staff management.
• Providing motivation and guidance in a period of transition.
• Oversee the management of regular staff performance, absence, and employee related matters.
• Managing specialist subcontractors as well as the in house teams ensuring they are providing cost effective work and performing in line with KPIS.
• Attending estate meetings to report on the performance and progress of the teams to senior management.
• Participate in the implementation of contingency planning and incident / emergency response management in collaboration with key stakeholders

The ideal candidate will have the following experience and skills:

• Experience managing both security and grounds in an FM environment
• The ability to evaluate risk and identify suitable solutions
• Able to draught and present reports to the senior leadership team