Automotive Workshop Controller

Automotive Workshop Controller

Heathrow

Our client, the UK's largest top brand commercial vehicle dealership, is seeking for a Workshop Controller to join their team.

The ideal candidate will be committed to guiding the workshop team to deliver exceptional customer service, whilst ensuring profitability, and that all company policies and procedures are adhered to at all times, and will take a lead on at site level.

Role: Automotive Workshop Controller

Hours: 45 hours, Monday to Friday and Saturdays on rota

Location: Heathrow

Key Responsibilities:

• Ensure the workshop processes are followed for every job.
• Receive job cards from service reception, pre-time each job and allocate work to technicians, in order to maximise sold hours and monitor progress of job.
• To monitor workshop loading and ensure continuity.
• Obtain authorisation for any additional work required, either through service reception or by direct contact with customer.
• Oversee MOT, to ensure quality and compliant workmanship and a first time pass rate.
• Be responsible at site level for the upholding and implementation of H&S processes and policies to ensure the safety and well-being of the team, customers and visitors to site.
• Lead and attend monthly H&S site meetings.
• Ensure all warranty items are identified for each job and that parts replaced are labelled, appropriate documentation completed and passed for action.
• To supervise, develop and train the workshop team, to achieve the highest possible levels of performance and quality for all jobs.

Requirements:

• NVQ Level 3 qualification
• A resilient person is someone who has strong coping skills and can draw on these when life presents challenges.
• To ensure personal and team success, being motivated is essential and is a key part of your role and it is part of being a brilliant team player.
• Ability to prioritize and complete tasks within timeframes to meet customer demands and maintain workshop efficiency.
• Effective communication and the ability to inspire teamwork are crucial for maintaining efficiency, reducing downtime, and ensuring customer satisfaction, ultimately contributing to the success of the service department.
• Strong leadership fosters a positive work environment, motivating the team to meet deadlines while maintaining quality standards, to maximise uptime and deliver great customer experiences.

Benefits:

• A day off for your Birthday
• 23 days of annual leave per year
• Four times death in service benefit
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)
• Mental Health First Aiders