Payment Risk and Incidents Lead

Looking to join a fast growing FinTech in Cambridge?

Due to expansion, we're recruiting for a Payment Risk & Incidents Lead to join a dynamic team, where you can have a significant impact on the company's growth and develop your role and career as the business evolves.

This role offers a great deal of variety, covering operations and risk management including:

• Support with monthly fees and interest allocation to client accounts.
• Payment Investigations, supporting timely resolutions of reconciliation discrepancies and client queries.
• Support the development of Risk Control Self Assessments (RCSA).
• Produce monthly risk reporting, providing insights into the current risk profile and management of controls effectiveness.
• Support and assist Risk development of Payments projects and releases, highlighting areas that require management response plans.
• Support Management with the development of 1LOD risk oversight, embedding controls and performing assurance checks to manage control effectiveness
• Responsible for the management of payment incidents, including communications, escalations and remediation with key internal stakeholders.
• Support with payment investigations, including root cause analysis, remediative actions, and lessons learned.
• Produce monthly MI reporting, providing insights and trends on incidents.
• Support the development and facilitation of training from incident learnings.

We're looking for someone with strong analytical skills and great attention to detail, as well as being personable and confident.

Excellent Excel skills are a must!

Ideally, applicants will have experience in a similar role or have experience of working in the banking / financial services / fintech industry. Being used to working in an FCA-regulated environment is useful.

Location:

Hybrid working pattern - Cambridge office 3 days per week and 2 days from home

Hours:

Monday-Friday 9am-5:30pm

Salary:

Negotiable

Benefits:

25 days annual leave + bank holidays, pension, private medical insurance, employee health & wellness discounts and more!

EA First Ltd are acting as an Employment Agency for this permanent vacancy.