Front of House Administrator

We are Jumar; we are award-winning digital specialists, delivering global IT projects. Our mission is to empower businesses through innovative technology that drives growth and enhances operational efficiency. Our teams of technology experts work with organisations to help them realise their digital goals, by providing project outcomes, teams and skills to complement their existing IT capability.

We are looking for a Front of House Administrator to join our operations team. The individual will be responsible for ensuring clients experience the highest possible standard of customer care, and contribute to the smooth running of the front of house service by providing flexible support to the reception team. The individual will be responsible for answering a high volume of calls enquiring about our recruitment and technology services. This role is an office based role requiring attendance to the Jumar office, 5 days per week.

Key Responsibilities:

• Greeting Visitors: Welcome visitors in person or on the phone; follow security procedures ensuring all visitors are logged in and out.
• Managing Phones: Operate the switchboard and promptly pass on accurate messages; resolve telephone and visitor queries either by providing the answer or directing to the correct department
• Room Bookings and Management: Prepare meeting rooms; set up, replenish refreshments, and ensure rooms are kept clean and tidy throughout the day.
• Administrative Support: Provide ad-hoc administrative support to other teams as needed.
• Customer Service: Ensure a welcoming atmosphere; handle customer inquiries with professionalism.
• Collaboration: Work closely with the wider operations team to ensure smooth operations and excellent service delivery.
• Travel: Book hotel, train, flight travel for employees as and when required

Skills and Experience:

• Warm and courteous, always willing to help.
• Manage workload efficiently; with the ability to multitask and work to deadlines.
• Act on initiative and make things happen to ensure smooth front of house operations.
• Flexible, punctual, and able to maintain the highest levels of professionalism.
• Experience in a similar role is desirable.

Benefits:

• 25 days annual leave (plus bank holidays)
• An additional day of paid leave for your birthday (or Christmas eve)
• 4% Matched employer contributed pension (salary sacrifice)
• Life assurance (3x)
• Access to an Employee Assistance Programme
• Private medical insurance through our partner Aviva.
• Cycle to work scheme
• Corporate eye-care vouchers
• Access to an independent Financial Advisor
• 2 x social value days per year to give back to local communities.