Network Engineer

Network Engineer required for my large client. Due to growth within the business my client is looking for a Network Engineer with 2/3 hands on experience. It would be nice if you were CCNA certified but its not an essential requirement. What is a require is 2/3 years hands on experience, flexibilty and the need to learn more.

• Provide technical support and issue resolution for clients of the end to end Network Service, documenting standard internal processes for solutions and to transfer these into business as usual delivery.
• Escalate network issues to the appropriate support teams where outside of the scope of the Service team and ensure that incident ownership is transferred and acknowledged.
• Monitor and manage work queues ensuring incidents are resolved or escalated within time, ensuring excellent communication of results to the customer in a timely and professional manner.
• Assist in the provision of an effective and efficient service to the group business and in the proactive management of all systems to maintain a high degree of system uptime.
• Follow all technical and management procedures both internal and external to the department and assists in the identification and resolution of the deficiency or absence of procedures ensuring that all system documentation is created and maintained up to date.
• To assist in the implementation of projects and planned activities assigned and ensure adherence to the group change procedures.
• Carry out activities outside normal working hours including weekends to ensure all services are available in hours without disruption to the wider business