IT Infrastructure Engineer (1st Line)

The Role:
Are you a skilled IT professional looking for an exciting opportunity to provide exceptional support and contribute to the success of our organisation? Join our team as a 1st Line IT Infrastructure Engineer and be a part of our dynamic and growing company.

As a 1st Line IT Infrastructure Engineer, you will provide onsite and remote support across all elements of our technology and infrastructure estate, including:

EUC

Hardware & Logistics

Telephony (Mobile/PBX/VOiP/Audio & Video Conferencing/Contact Centre/Unified Comms)

Managed Print Services

Networks (WAN/LAN/WiFi)

Security Tooling

Identity Access Management

Email, Storage & Domain Management

Cloud Services

Supporting the management and maintenance of well performing and cost-effective technology, applications, and infrastructure solutions; identifying and resolving any outages or performance issues both internally and externally.

Assisting in the provisioning, logistics, distribution, auditing, maintenance, and overall asset management of all PIB Group hardware.

Supporting IT migrations, site relocations, integration projects and continuous improvement activity as part of PIB Group integration programmes of work and/or the wider IT integration programme of work.

Responsibilities:

• Interface between internal end users, external suppliers, and the IT help desk and responsible for building and maintaining strong working relationships and processes.
• Ensure all service and support requests are routed through the correct channels.
• Delivery of assigned tasks and escalations from our internal teams and the IT help desk.
• Provisioning, maintenance, and de-provisioning of all End User Device (EUD) access, including any necessary setup and/or troubleshooting support.
• Preparing, packing, and shipping all IT equipment and managing the inward returns, repairs and compliance processes.
• Ensure all migration, relocation and integration activity is performed to a high standard, maintaining pro-active engagement and communication with all key stakeholders.
• Work independently and within the team to ensure all tasks are delivered to a high degree of accuracy and cost efficiency.
• Support the effective delivery, high performance and high availability of the Group systems and services.
• Ensure correct auditing, monitoring, and reporting is in place for all relevant services.
• Delivery of robust and efficient demand and stock control processes.
• Delivery of the SML equipment process, ensuring alignment to defined group policies and organising logistics.
• Ensuring all agreed SLAs are met, both internally and externally, and ensuring any breaches are escalated and managed appropriately.

Experience:

• Demonstrable experience within a busy IT support environment.
• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems and Office Software.
• Technical Support / Problem Solving
• Incident Management
• Microsoft, Android and iOS systems and technology
• Working within a matrixed team
• Proactive problem solver and independent thinker.
• Can prioritise and manage a demanding and agile workload.
• Excellent communication and stakeholder management capability
• Attention to detail
• Ability to think laterally
• Commercial acumen

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days

Death in Service benefit of x4 salary

Company pension scheme

Enhanced maternity and paternity leave packages

A flexible benefits package which allows you to add additional benefits to your overall package

Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more

Referral schemes

Discounted rates on PIB products

We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more

If supporting the local community, engaging with charities and having the opportunity to give something back interests you, you have the opportunity to take an extra day to support this with a Volunteering day.

We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose

PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development

Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity

PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB s carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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