Community Safety Officer

Community Safety Officer Castle Vale, Birmingham Up to £35,424 per annum 37 hours Monday to Friday The Community Safety Officer will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management. You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as good working knowledge of housing and anti-social behaviour legislation. The Community Safety Officer is a professional role and we’re looking for someone willing to commit to the position and the ever-changing landscape of housing management. We’re building a new, strong team and we want you to be part of this. As a Community Safety Officer, you will * proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job * manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB. * work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams. * Work with other teams and stakeholders to really help customers be involved in our service delivery. * To manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes. The successful Community Safety Officer will have: * Experience in a Housing Management environment within Social Housing or similar transferable skills * Experience of working with customers from diverse backgrounds tackling complex issues housing and similar related * Ability to communicate effectively and adapt style to meet the needs of recipient * Ability to meet deadlines and to monitor & manage performance * a commitment to building a strong, high performing team * Ability to handle challenging situations and able to think on your feet. * Ability to represent the organization in all settings and act as an ambassador. * Experience of managing cases of anti-social behaviour through to court. * Good knowledge of legislation surrounding tenancy management and ASB. In return we offer a fantastic benefits package which includes: * 29 days basic annual leave (full time) + Bank Holidays * Optional Defined Benefit, Salary Sacrifice Pension Scheme * A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy. * A commitment to work life balance through our Agile/flexible working principles. * Family Friendly policy with enhanced benefits * Learning and Development opportunities * Internal coaching and mentoring opportunities * Staff social events We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won’t be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you’re good at – Community engagements and housing management