Application Analyst

Application Analyst Home-Based (with occasional travel) Competitive Salary & Benefits ApplauseIT are hiring for an Application Analyst to join a growing company within the Local Government Software sector. This role is ideal for a tech-savvy problem solver with a passion for application support, troubleshooting, and customer service in a Windows-based environment. The Role As an Application Analyst, you will: ✔ Support client-server and web applications in a Windows Server environment. ✔ Manage incidents, troubleshoot issues, and ensure timely resolutions for customers. ✔ Collaborate with project and delivery teams to onboard new customers. ✔ Work closely with the service desk to maintain hosted applications. ✔ Develop innovative solutions to improve service efficiency. ✔ Ensure security compliance and adhere to company policies. ✔ Stay up to date with new technologies and industry trends. What You'll Need ✔ 3+ years' experience in application support (client-server and web-based systems, e.g. Apache, IIS). ✔ Strong SQL database skills (Microsoft SQL Server, Oracle). ✔ Knowledge of Windows Server and application deployment. ✔ Scripting experience (SQL, PowerShell, Python, VBS). ✔ Understanding of networking (TCP/IP, DNS, Firewalls). ✔ Awareness of cybersecurity best practices. ✔ Experience with monitoring tools (e.g. PRTG, Zabbix) is desirable. ✔ ITIL experience in incident, problem, and change management. ✔ Local government software experience is a plus but not essential. Why Apply? ✔ Work for a company that powers the public sector and industry with leading software solutions. ✔ Be part of a tight-knit team with excellent career progression and mentoring opportunities. ✔ Enjoy a flexible, remote-first work environment with occasional travel. If this sounds like the role for you, click apply now