Field Service Manager

Job Advertisement Field Service Manager / Defects Manager / Quality Assurance Manager Location: West London and Surrounding Areas Salary: £50,000 + Attractive Package Are you a dynamic and customer-focused professional with a strong background in property maintenance or construction? Do you have experience managing teams and resolving defects efficiently? If so, we have an exciting opportunity for you! I am recruiting for leading property developer based in West London, renowned for delivering high-quality homes and developments. As a Field Service Manager, you will play a critical role in ensuring customers receive exceptional aftercare and service. Key Responsibilities: * Defect Analysis: Investigate and analyse property defects, ensuring root causes are identified and resolved promptly. * Team Management: Lead and manage a team of skilled operatives, providing clear direction and support to deliver high standards of workmanship. * Customer Engagement: Act as the face of the company, meeting customers to address concerns and ensuring their satisfaction with the resolution process. * Operational Oversight: Plan and prioritise tasks effectively, balancing customer needs with operational efficiency. * Quality Control: Conduct regular inspections to ensure all work meets our quality standards and complies with regulations. What We’re Looking For: * Proven experience in a similar role, preferably within property development or a related industry. * Strong leadership and people management skills. * Excellent communication and interpersonal abilities. * A proactive problem solver with a focus on customer satisfaction. * Knowledge of construction processes, materials, and defect rectification. * Full UK driving licence (essential). What We Offer: * Competitive salary of £50,000 per annum. * Comprehensive benefits package, including bonuses, pension, and vehicle allowance. * Career development opportunities within a growing and reputable company. * A supportive and collaborative working environment. If you’re passionate about delivering excellence and thrive in a fast-paced, customer-centric role, we’d love to hear from you