Technical Support Engineer

The Role:

An experienced IT Support Engineer is sought to focus on Azure and M365 multi-cloud environments, including Google and AWS. The role involves supporting, administrating, and maintaining hybrid cloud infrastructures that span distributed software applications, on-premises networks, and infrastructures. It requires a combination of hands-on implementation and client support.

Ideal Candidate Traits:

• A passion for technology, with a talent for solving complex challenges and exploring innovative solutions.
• Adaptability to new situations, with the ability to find technical solutions efficiently.
• Excels in a fast-paced small team environment, consistently looking for ways to refine processes.
• A proactive learner, eager to stay updated with the latest industry developments.

Responsibilities:

• Implement, optimize, and support Windows Server, Azure, and M365 environments to meet client requirements.
• Diagnose and troubleshoot technical issues at T3 and T4 levels, while assisting T1 and T2 teams with escalated tickets.
• Collaborate with team members to resolve tickets, ensuring SLAs and customer service standards are met.
• Maintain clear communication with clients and the team about problem-solving progress.
• Contribute to the knowledge base with documentation for recurring support issues.
• Implement best practices for hybrid and cloud security.
• Configure and troubleshoot cloud, hybrid, and on-premises networks, including VPCs, VPNs, ExpressRoute, NSGs, load balancers, Firewalls, and SD-WAN.
• Administer and optimize virtualized environments using Hyper-V, VMware, and cloud-native solutions.
• Document processes and infrastructure configurations thoroughly.
• Comply with change management procedures.

Key Requirements:

• Demonstrated experience in supporting and maintaining Azure and M365 environments.
• Strong knowledge of Windows Server, Azure AD, Azure Security Centre, and M365 portals.
• Proficiency with virtualisation technologies such as Hyper-V and VMware.
• Networking expertise in Firewalls, routing, load balancing, VPNs, DNS, CDN, and SD-WAN.
• Advanced troubleshooting skills in cloud, networking, and security domains.
• Experience supporting multiple clients in an MSP or similar environment.
• Strong written and verbal communication skills.
• A full UK driving licence, with the ability to travel to client sites as needed.

Preferred Qualifications:

• Familiarity with hybrid cloud solutions that integrate on-premises and cloud resources.
• Knowledge of monitoring tools like Azure Monitor and AWS CloudWatch.

Benefits:

• Competitive salary (GBP35,000 - GBP45,000)
• Company pension scheme
• Opportunities for ongoing professional development and certification support
• Flexible hybrid working options