Service Coordinator

Service Coordinator - Ipswich
27,000 - 33,000 (DOE)
Mon-Thurs: 8am-5pm, Fri: 8am-2:30pm

Join a leading manufacturing and production company as a Service Coordinator! You'll play a key role in managing parts, technician schedules, and customer communication.

Your role as a Service Coordinator:

• Documentation Management: Maintain and manage all documentation related to service and spare parts.
• Scheduling Coordination: Plan and coordinate service technician's schedules for customer visits around the UK and Europe.
• Customer Communication: Act as a liaison between customers and the technical team, ensuring timely and accurate information exchange.
• Inventory and Procurement: Handle the administration of procurement, inventory control, and shipping of spare parts.
• Database Management: Maintain accurate records of spare parts availability in the internal database.
• Customer Documentation: Assist in the preparation and distribution of customer-related service documents.
• Primary Contact: Serve as the first point of contact for customer inquiries related to parts and services.
• General Administration: Perform general ad hoc administrative tasks as required.
  
  

Skills and Experience required to be considered for this role:

• Experience in within a customer focused administrative, scheduling or planning role
• Experience using a CRM system and Microsoft office
• Confident and professional telephone manner
• Previous experience in a service coordination, logistics, scheduling or administrative role (preferably in a manufacturing or technical environment).
• Full UK driving license and own transport due to company remote location
  
  

Benefits to working here:

• Early Finish Fridays of 2.30pm
• 20 days annual + Bank Holidays
• Free Parking
• 5% employer pension contribution
  
  

If you feel like you meet the above criteria & would like to be considered for this Service Coordinator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.