Hosted telecoms Engineer

Hosted Telecoms Engineer Job Description: Fantastic opportunity to join a well established expanding Telcoms company. As a member of our clients engineering team you will install and support a large client base of telephone systems Hosted and Traditonal. The role will predominantly be focused on 1st /2nd Line Support Hosted PBX services – Gamma / 3CX / TelcoSwitch. Experience with LG ipecs and Horizon. The successful candidate will also be able to provision, install and troubleshoot required telco services. This is an interesting and varied role involving office & field based support and maintenance, remote diagnostics, new system installation & commissioning, together with technical support responsibilities. The Role: • Salary - Dependent on Experience • Company Vehicle • Laptop / Mobile Phone or Allowance • Regular travel is a requirement of the role Key Responsibilities • Responsible for 1st / 2nd line support office and field based • Responsible for provisioning relevant equipment and services for installations • Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project. • Responsible for completing remote or onsite service requests and fault diagnostics • Responsible for processes customer sign off documentation. • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date. • Ensure personal accreditations are up to date and appropriate for work being performed Skills & Knowledge • Hosted PBX installation and support • Knowledge of Gamma Horizon experience with LG ipecs • Good understanding of TCP/IP networks including VLANs, ACL, Subnetting, STP, QoS • Familiar with WAN/LAN and SIP technologies. • Familiar with different types in structured cabling infrastructures. • Experience in provisioning on WLR3. • Able to work as a member of a team • Experience of working to and meeting tight deadlines • Willingness to learn alternative manufacturer equipment and applications • Willingness to work overtime when required, both out of hours and weekends • Good customer service and communication skills • Full and clean driving license • Telephony installation and technical support experience. • Configuration, monitoring and fault finding – routers, switches, ATAs, Handsets. • Excellent communication skills both orally and written are a prerequisit