Client Services Coordinator

Client Services Coordinator Are you highly organised, detail-oriented, and passionate about delivering outstanding client service? We’re looking for a Client Services Coordinator to support our team in managing client interactions, processing quotations, and ensuring smooth operations. About the Role as Client Services Coordinator: As part of the Client Services team, you’ll play a key role in processing client instructions, planning work schedules, and liaising with clients to ensure a seamless experience. You’ll also assist with marketing initiatives, maintain accurate database records, and support the wider team in achieving business objectives. Offering a competitive salary of £22,500 - £25,000 – working fully on site based in Colchester. Key Responsibilities as Client Services Coordinator: * Producing and processing client quotations and instructions accurately and in line with company service level agreements * Communicating with clients via phone and email, promoting services, and arranging appointments * Coordinating client access and scheduling work for Advisors and Surveyors in a cost-effective manner * Keeping client records up to date within the company’s electronic database * Supporting marketing and promotional activities to enhance the company’s profile * Assisting other departments as needed, ensuring smooth operations across teams * Delivering a high standard of customer service and support * Managing email inboxes efficiently to maintain compliance with SLAs * Supporting key projects and additional administrative tasks as directed by the Process Manager * Meeting and exceeding targets and deadlines set by management Requirements as a Client Services Coordinator: * Excellent organisational and time management skills * Strong communication and client relationship skills * A proactive and problem-solving approach * Experience in client services, administration, or a similar role * Confidence in handling multiple tasks and working collaboratively within a team * Familiarity with database management and Microsoft Office applications Why Apply? * A supportive and collaborative working environment * Opportunities for professional growth and development * A role where your contribution directly impacts client satisfaction and business success Apply now If you thrive in a fast-paced environment and enjoy building strong client relationships, we’d love to hear from you. Apply now and be part of a team that values efficiency, teamwork, and exceptional service