SERVICE ADVISOR

Service Advisor Salary: £29,000 - £31,000 (D.O.E) Location: Poole, Dorset Hours: Monday – Friday 8:00 – 18:00 with 1 in 4 Saturdays Drivers licence essential About the role/our client: Our client is a highly prestigious brand, offering a great working opportunity to work in the aftersales department, supporting the business through effective communication with all internal and external interactions. Main Responsibilities: * Manage calls with the service department to book in and arrange collections of customer vehicles. * Provide outstanding customer service with all customer interactions across various channels. * Recognise and act upon opportunities to upsell to work towards the team KPI’s. * Demonstrate expertise when handling handovers, answering any questions and complete all administrative tasks involved. * Distribute jobs to internal Workshop Controller, passing on any relevant information gained for a smooth transfer. * Manage customer expectations through strong communication and regular updates, where necessary. * Follow up on any cancellations with the aim of re-booking. * Data entry, recording and updates on vehicle records meticulously. * Handle any complaints with care and empathy, aiming for resolution, escalating when needed. Skills/Experience Required: * Proven ability to provide excellent customer service skills. * Strong communication, written and verbal. * Ability to follow internal processes with compliance and regulation. In return for your hard work and commitment, our client offers fantastic benefits, including: * Car Scheme and vehicle purchase discounts. * Career Development, consistent support for growth through inhouse training systems. * Life Assurance, Health Cash Plan, Mental Health Support and Annual Paid Flu Vaccinations. * Discounts on MOT’s, Services, Parts and Accessories, for you and your family. * Access rewards and discounts including gym memberships through Simply Rewards. * Local Discounts * Social events