Sales & Reservations Supervisor

Our successful and growing hotel client in Cardiff are seeking an experienced Reservations & Sales Supervisor to join them on a permanent basis.

We are seeking a candidate who has a proven experience within the hotel industry, who knows what it means to deliver great hospitality and loves working with customers.

What you'll be doing:

• You will be the first point of contact for all clients, ensuring the customer journey from point of initial enquiry through to pre-arrival and post departure courtesy calls meets a first class standard.
• Delivering consistent standards to ensure customers have an excellent experience.
• You will support to monitor and adjust pricing strategies across all advertising channels
• Grow the business through proactive sales and effective conversion of enquiries, offering great options to clients.
• Development of new corporate accounts through strategic co-ordinated sales, delivering first class standards and customer service.
• Process day to day bookings and placement of reservations whilst taking a proactive role in up-selling opportunities.

Skills & Experience:

• Knowledge of the local area including up-coming events in Cardiff.
• Clean driving licence with access to your own vehicle.
• A great memory - to remember returning guests!
• Identify new business, be aware of the local market and competition.
• Strong Sales skills and confident in conducting telesales activity.
• Ability to understand client needs and promote the services that we offer.
• Ensure quotes and bookings are taken correctly.
• Proactive problem solver.
• Ability to multitask and prioritise work ensuring deadlines are achieved.
• Great communication skills.
• A passion for hospitality, our industry and delivering great service.

Salary & Benefits:

• Salary will be between 28-30k depending on experience.
• Company Pension.
• 25 days holiday per year plus bank.
• Working in brand new, state of the art offices with the latest tech.
• City centre location with parking options.
• 40 hours per week, working either 8am-4:30am or 9:30am-6pm.
• 1 weekend per month working 'on-call' on a rota basis.