Merchant Branch Manager

HSS: The Hire Service Company - we ve been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic blue and yellow vans, kit and branches.
Today, we blend cutting-edge technology with our deep-rooted commitment to service. We re all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It s hire, with a human touch.

Explore our benefits:
28 days Annual Leave (including Bank Holidays) plus your Birthday off and additional holiday buy scheme Training, Apprenticeships and Development opportunities, exclusive discounts on equipment rentals, car lease, and retail purchases. You also receive, life assurance twice your annual salary and access to healthcare and wellbeing platforms.

Working hours:
Monday - Friday 7:30am to 5pm, Every Saturday 8am to 12pm
(5.5 days week one and 4.5 days week two)

The Role of a Merchant Branch Manager
As a Merchant Branch Manager, you ll foster strong, lasting connections with customers by delivering high-quality, personalised customer service. Working independently from the HSS counter within our Partnering Merchant, you ll maximise opportunities with walk in customers while building a strong rapport with local customers and businesses in need of reliable hire solutions.

What Does It Take to Succeed as a Merchant Branch Manager

• Experience with construction products, equipment, and services, or a managerial/supervisory background within a related industry.
• Consistently achieves and exceeds performance targets through effective task prioritisation and a customer-centric approach to problem-solving.
• Demonstrates a commitment to ongoing professional development and the continuous enhancement of product knowledge.
• Passionate about delivering outstanding customer service with every interaction.
• Highly adaptable, self-motivated, and resourceful in overcoming challenges and driving success.
• Exceptional organisational skills, with the ability to balance workloads and respond swiftly and efficiently to service demands.

What Does the Merchant Branch Manager Role Involve?

• Demonstrate knowledge of the equipment, products, and services offered by HSS to customers, including special features, return policies, and warranties, to effectively drive sales.
• Make products appealing to customers by tailoring recommendations to their needs, the environment, and current trends.
• Consistently strive to meet and exceed sales targets through proactive strategies and exceptional customer engagement.
• Monitor and analyse sales figures and marketing metrics to assess performance and identify growth opportunities.
• Evaluate business trends, such as monthly sales rates, to support informed decision-making.
• Stay informed with competitors and monitor local developments and projects within the area.
• Engage with prospective and repeat customers in-branch, providing exceptional service and promoting the HSS brand through meaningful conversations and a customer-focused approach.

ED&I Promise
We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don t meet every requirement. If you re ready to make a positive impact with us, we want to hear from you. Together, let s build an inclusive space in the building services industry.
We re incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.