Senior Learn Systems Coordinator

Senior Learn Systems Coordinator Manchester Permanent FT Salary DOE + Benefits

We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical centres and consulting rooms across England, Wales, and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology, and general surgery. We also operate a network of private GPs and provide occupational health services to over 700 corporate clients. We are the principal independent provider by volume of knee and hip operations in the United Kingdom.

The group was founded with the acquisition and re-branding of 25 Bupa hospitals in 2007. Since then, Spire Healthcare has made significant capital investments in its estate and continues to deliver successful and award-winning clinical outcomes and high levels of patient satisfaction.

Spire is listed on the London Stock Exchange and is a member of the FTSE 250. We were the first private hospital provider to publish outcomes data on our website and we have received awards for our clinical quality and high levels of patient satisfaction.

Spire Healthcare is committed to the highest quality of patient care. Working in partnership with over 8,760 experienced consultants, we delivered tailored, personalised care to approximately 926,500 inpatients, outpatients, and day case patients in 2022.Patients, consultants, and general practitioners trust Spire Healthcare to deliver the high-quality care they expect from a leading private healthcare provider.

As the Learn Systems Coordinator you will support the Learning and Development teams across Spire, in managing all administrative aspects of the execution of training programs, including bookings, scheduling, database management, materials/resources preparation, evaluation, and financing.

Key Responsibilities

Will include but are not limited to:

• Ability to handle complex learning and development queries, complaints and following the escalation process.
• Lead by example by demonstrating Spire values and behaviours, acting as a role model.
• Shares own learning and development administration experience and knowledge with others, using coaching techniques as necessary.
• Manages own time and case load and the workload of the team to ensure SLAs are met.
• Deputise for team manager during periods of absence.
• Frequently identifies process improvements and highlights solutions to team manager.
• Provides training and guidance to team and adapts teaching style as appropriate.
• Record and monitor invoices and submit them in accordance with finance processes

Key Requirements:

• Demonstrable experience of Learn Systems administration, preferably Oracle Learn experience.
• Professional, able to work under pressure, enthusiastic and committed to working within their team to effectively support the needs of the business.
• Strong IT literacy, able to work across a range of systems.
• Experience of high-volume administration, ideally in a People Shared Service Centre, ability to support team members, liaise with Key Stakeholders and manage colleagues in times of peak workload, holidays and other absences.
• Excellent communication skills at all levels, strong attention to detail, flexibility, complaints management and the ability to perform in a fast paced complex and changing environment are integral to this role.

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free wellness screening
• Private medical insurance
• Life assurance

Spire Healthcare is committed to creating an environment that will attract, retain, and motivate its people. We are an equal opportunities employer, committed to the health and wellbeing of all our colleagues and consultants.

We firmly believe that it is our people that make the business successful, and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We, therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.

For us, it's more than just treating patients; it's about looking after people.