Industrial Print Engineer

Role : Industrial Print Service Engineer- High speed Inkjet / CIJ
Location : Onsite - Norwich
Package : up to 51,668 + benefits

Key Responsibilities:
Be part of a dedicated site-based team, to provide repair and service on our range of high-speed inkjet printing equipment.
Work face-to-face with customers to provide high quality work and rapid problem-solving solutions. Occasional Travel throughout the UK and Europe may be necessary.
Support the customer on a rotating shift pattern of four days 7am - 7pm, four days rest, four nights 7pm - 7am, four days rest, repeating. At times of holiday you will be required to cover additional shifts as required. Flexibility around these hours and working patterns would be required.
Actively work as part of a team to improve team performance in terms of service delivery.
Provide assistance to customers via telephone and on site.
Diagnose equipment and repair in a timely fashion.
Attends training courses to meet business needs.

Primary Tasks:
Diagnose and repair system/module faults as required to minimise equipment downtime and optimise production.
Carry out routine and scheduled equipment maintenance in line with manufacturers' recommendations and customers' production windows.
As part of a team or independently, install and commission print equipment.
Provide troubleshooting analysis and resolution of problems for all equipment.
Complete all site visit report forms at the end of each intervention ensuring breakdowns, PM's, any updates, modifications and/or inspections or any other work conducted is correctly logged and reported both written and electronically.
Update and maintain 'Site Log Books' as required.
Accurately report all parts usage, updating and maintaining all relevant documentation and site stock.
Carry out inspection of equipment and operators during each shift, to ensure that all operator tasks are complied with and all necessary housekeeping duties are being performed.
Ensure equipment is fully operational prior to hand back to customer and/or left in a 'Safe' condition and customer notified of any further work to be conducted.
At all times respond to customers' needs and requests in a timely and professional manner and provide effective and respectful communications and interaction with all customers' representatives
Abilities / Experience:

• Possess a 'Solid' background in electromechanical / electronics engineering

• Demonstrates knowledge of drives, systems control and PLC controlled equipment such as Allen Bradley, Siemens, and Mitsubishi etc.
• Multi-disciplined skills including hydraulic, pneumatic and electrical
• PC literacy to intermediate/advanced level. e.g. ability to analyse computer faults both hardware and software related, set up and configure customer network requirements, copying/loading software, use of dedicated programs and diagnostic tools for any fault analysis
• Excellent communications skills, both oral and written, including interpersonal and customer relations. Able to 'Reassure' customer of positive outcome.
• Able to work effectively with customer's staff and colleagues to resolve problems.
• Used to working autonomously 'Away from the Team' in high pressure and high volume environments.
• Able to make 'Independent' decisions to resolve problems locally as well as being a good team member.
• A logical and methodical approach to problem solving, pro-active with the tenacity and initiative to resolve issues locally.
• Good troubleshooting skills.
• A well - organised and self-motivated engineer with a calm and mature persona.
• Fluent in English (reading, speaking and writing).

• Minimum Qualifications:
• NVQ/C&G qualifications (or equivalent) in a service engineering discipline.
• 2 years experience as a Site/Field Engineer working with high volume production lines.
• Full driving licence.

BENEFITS

• 25 days holiday + 8 BH (9 for 2023) pro-rata to start date
• Employee Assistance Program from day 1
• Contributory pension scheme / salary exchange - the employer matches employees' contributions up to 6%
• With the pension scheme, we offer Life insurance
• Free Eye and eyesight tests in accordance with the display screen equipment (DSE) regulations
• Long Service Awards
• Private medical insurance after 2 years in service

If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed)