Credit Controller

Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have a fantastic opportunity for a Credit Controller to join our Finance team in Darlington. The role is full time, working three days per week in our Morton House office and two days per week working from home.

The Finance team will operate across Active Care Group to provide a shared service centre to support the national operations of the business which operate in various aspects of the Health Care sector. The Credit Controller will report to the Credit & Fees Manager, to analyse and resolve issues related to outstanding fees.

What you'll be doing:

• To work across internal systems and associated records.
  
• Analysis of invoicing and payment data.
  
• Identify genuine arrears and take effective recovery action through to payment and allocation.
  
• Identifying and making the necessary adjustments to correct billing errors.
  
• Investigate and reconcile historic cash postings that remain unallocated & to correctly allocate them.
  
• Investigating customer queries effectively and efficiently via telephone and / or email.
  
• Liaise with sites and regional teams where necessary to obtain relevant information.
  
• Identify potential bad debt and report to the Credit and Fees Manager.
  
• Reporting and analysis of the historic debtor's ledger to the Credit and Fees Manager.
  
• Supporting colleagues with complex queries

What you'll have:

Knowledge, Skills and Qualifications:

• Successful candidates will be required to undergo an Enhanced DBS
  
• Ability to apply an effective dunning process
  
• Experience of dealing with Local Authorities and the NHS in a finance-based role.
  
• CICM Level 2 Qualification or similar

Experience

• Previous experience in healthcare sector is desirable.
  
• High level of accuracy and good attention to detail.
  
• Proficient with the use of MS Excel to an excellent standard.
  
• Previous experience of SAGE X3 or similar SAGE product desirable
  
• Previous experience of Income Processing desirable
  
• Confident in reporting financial data and analysis.
  
• Experience of working to tight deadlines.
  
• Proven track record in collections or credit control.
  
• Experience of analysing data across multiple platforms.
  
• Experience with reconciliations and resolving complex billing queries quickly and efficiently.
  
• Positive enthusiastic approach with a can-do attitude.
  
• Well organised and able to prioritise workload.
  
• Ability to work on own initiative and confident in ability.
  
• Strong communication skills, including ability to build relations internally and externally.
  

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to 1000 by recommending someone you know
• and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group