Administrator

Job Advert: Bookings Administrator Location: Crawley, West Sussex Hourly Pay: £11.71 - £12.81 per hour Hours: Weekly rotation – 8am until 4pm then 10.30am – 6.30pm with 1 weekend day worked each month and a weekday back in lieu Days of work: Monday to Friday Role Type: Temp to Perm First Recruitment Services are delighted to be supporting our reputable client in their search for a Bookings Administrator on a temp to perm basis. This is an excellent opportunity for an individual who has experience within the healthcare sector, and the ability to provide exceptional customer service. Booking Administrator Duties: * Act as the first point of contact for all patient enquiries face to face and on the phone * Responsible for scheduling outpatient appointments, alongside any and all associate appointments according to clinical urgency * Ensure that the vetting process is followed in-line with departmental policies, for all new referrals * Liaising with patients professionally and within the accurate timeframes * Ensure each patient is treated as an individual, making sure any individual needs and requirements are met * Liaise with medical, allied health professionals and medical staff as required * Responded to patient queries and concerns within a timely manner, escalating to team leaders and/or line managers as appropriate * Responded to correspondence within the correct time frame * Have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity Bookings Administrator Requirements and Education: * Excellent communication skills * Good IT Skills * Good organisational skills * Flexible approach * Previous healthcare experience is advantageous but not essential * Previous experience working within customer service is advantageous but not essential Working for First Recruitment as a temporary worker you can expect to receive excellent benefits once you begin temping with First Recruitment Services such as: * 24/7 access to NHS approved GP telephone support and prescription services * Access to the UKs largest employees discount platform * Specialist medical assistance and support hotline * Weekly pay * Hundreds of gym discounts * 24/7 access to mental health crisis support and counselling If you are immediately available and seeking a new role on a temporary to permanent basis, then apply now! Wild Recruitment Ltd (T/A First Recruitment Services) are acting as an employment business in relation to this vacancy