Customer Service Manager

Customer Service Manager – Tool, Plant & Equipment Hire 📍 Location: St Helens area 💰 Salary: £50,000 - £55,000 + Company Car + Private Healthcare 📅 Job Type: Full-time, Permanent About the Role We are looking for a Customer Service Manager with a strong engineering background and proven experience as a Service or Operations Manager in the Tool, Plant & Equipment Hire industry. You’ll lead a team of engineers, drivers, and depot operatives, ensuring high standards of service, operational efficiency, and customer satisfaction. Key Responsibilities: ✔️ Manage and lead the depot team, driving exceptional customer service ✔️ Oversee daily operations, ensuring equipment is maintained and delivered on time ✔️ Implement and uphold high performance, safety, and compliance standards ✔️ Build and maintain strong relationships with customers and suppliers ✔️ Identify opportunities to improve efficiency, processes, and service delivery Essential Experience & Skills: 🔹 Proven experience as a Service or Operations Manager in the hire industry 🔹 Engineering background – strong technical understanding of plant, tool, or equipment hire 🔹 Strong leadership skills with experience managing teams 🔹 Customer-focused with a results-driven mindset 🔹 Excellent organizational, problem-solving, and communication abilities 🔹 Knowledge of industry regulations and health & safety standards What’s in It for You? ✅ £50,000 - £55,000 salary ✅ Company car ✅ Private healthcare ✅ Career progression in a leading hire company ✅ Supportive team & great working environment