Customer Relations Support

Our Banking client is looking for Customer Relations Support to join their team on a full-time permanent basis. Ideal candidate must have either a Retail, Private Banking or Commercial Banking background. Responsibilities include (but not limited to): * To assist in the customers journey from account opening to closing of their accounts. * To advise customers on movement of funds both in and out of the bank. * To assist customers in the completion of payment instructions. * To review customer documentation, carrying out necessary controls to ensure accuracy of static data. * To maintain customer records. * To deal with customer queries. * To keep in regular contact with customers and respond to their needs. * To assist Management in handling various clients in a mature and responsible manner. * To ensure a good knowledge and understanding is acquired of all banking services offered to clients. * To familiarise yourself with all banking forms and clearly understand them, thus enabling you to contact customers/prospective customers. * To comply with Anti-Money Laundering Regulations as set out by the Bank. * To read and understand Marketing Reports written by Management. * To ensure that KYC documentation is completed and updated for customers. * To ensure enhanced due diligence is carried out on customers who are required to. * To report monthly statistics. * To assist the Back office in the verification of payments (CHAPS and SWIFT). * To assist the Back office when needed in their operational needs. Experience and Skills: * Two years relevant Banking experience. * Experience of working in a relationship management role or customer centric role delivering high levels of customer service. * Demonstrable experience of effective management of customer databases. For more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16846BH