Deputy Service Manager

Royal Voluntary Service has an opportunity available for a Deputy Service Manager to join our team. You will join us on a part-time , fixed term contract until 31 March 2026 , and in return, you will receive a salary of GBP8,074.97 pro rata, per annum (GBP23,552 FTE).

About the Deputy Service Manager:

The Scottish Borders team provide, manage and run Social Centres throughout the Borders towns and villages for older residents aged 65 and over to boost wellbeing. Our clients are referred by statutory health providers and local partner organisations to benefit from daytime sessions focusing on social connection, nutrition, physical activity, mental stimulation and the opportunity to try new things. Clients are welcomed and supported by our staff and volunteer teams to stay as well as they can both physically and mentally and be as independent as possible in their later years.

The role of the Deputy Service Manager (DSM) is to plan and deliver the weekly client facing sessions (in agreed specific towns / villages). The DSM is to work directly with the clients, volunteers and local surrounding community -responsible for supporting the management, development and delivery of their weekly service/services.

The role sits within an environment of continuous improvement and with leadership from the Service Manager, the DSM will ensure that all sessions are delivered in line Royal Voluntary Service Vision and Core Values in order to; deliver on contractual agreements and achieve key performance targets; to ensure more people are enabled to volunteer; and to ensure strong partnerships with local statutory, voluntary and community partners are built and maintained.

Hours: 12 hours per week, worked accross Mondays and Thursdays.

Benefits

• 26 days holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
• Ten weeks company sick pay following successful completion of probation
• A great pension scheme
• 2 x Salary Death in Service Benefit, subject to qualification
• Enhanced Family Leave schemes
• An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
• A 24-hour doctor line, financial support with dental/optical and other therapies
• A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
• Extensive online and on the job training to ensure you will succeed in your role
• Opportunities to discuss flexible working
• Opportunities to develop new skills and progress your career
• The chance to make a positive, lasting impact that changes lives, communities and society
  

What you'll bring as our Deputy Service Manager:

• Welcoming clients existing and new - to the sessions; working in a person-centred manner to promote wellbeing and ensuring personal support plans are put in place; providing the required support to reduce / mitigate risk. You will not provide care or medication support to clients.
• Daily Coordination of the service adhering to the standard operating guidance, including; organising and delivering activities; organising and providing refreshments and a hot nutritious meal; taking payments from clients, including cash handling and banking; the management of the resources/equipment required for the session delivery and on-site responsibility for the health and safety of all clients and activity.
• Supporting the recruitment, development, motivation and day to day line management of Volunteers supporting the service - supporting their training and ongoing wellbeing, ensuring they feel supported and valued.
• Ensuring compliance in line with all statutory standards, policies and procedures in the delivery of the sessions and the support to clients including; Health and Safety, Food Hygiene, Data Protection, Financial Controls, Safeguarding and Incident Reporting.
• Dealing with enquiries, promoting the service, supporting, developing and maintaining relationships with key local contacts (e.g. Local Authorities, Health Trusts, Suppliers, Voluntary Organisations, internal partners) as agreed with the Service Manager in order to develop the service.

Please refer to the role profile available to view on this vacancy for full details of this opportunity.

If you feel have the skills and experience to become our Deputy Service Manager please click apply today, we d love to hear from you!

If you are successful with your application the role will be subject to satisfactory DBS/PVG check .

The closing date for this role is 7 May 2025 . However, we reserve the right to close this vacancy early should sufficient applications be received.

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.

Join Royal Voluntary Service and together we can change lives, change communities and change society.