Technical Integration Support

The Role: We are experiencing a period of exciting growth and to support this we are scaling up our back-office integrations service team to help meet demand. With our continued expansion we have a vacancy for a brand-new Technical Integrator. The successful candidate will be part of a wider team working closely with the Integrations Manager, with responsibilities for delivering best in class integration services along with technical support to a wide variety of businesses. The position is based in our modern, air-conditioned, Leeds office and includes a combination of office and home working arrangements. Typically the role allows 3 days working from home and 2 days in the office, although this is subject to change at any time. It’s also worth noting that the first few months in the role would be more so 3 days in the office and 2 days working from home which will allow a smoother onboarding process along with a more thorough understanding of the business/training. Key responsibilities and duties include but not limited to: * Reporting directly into the Integration & Gateway Manager. * Liaising across a wide variety of third parties including clients, banks and service providers. * Working closely with clients to resolve technical challenges and provide problem solving solutions. * Provide on-going technical assistance and support to our client success team. * Keep up-to-date with constantly changing integration API specifications. * Ensure that internal integration documentation is up-to-date. What we are looking for from you: * Knowledge and experience of working in a technical environment. * Previous experience of working in a financial environment is an advantage. * Ability to problem solve. * Experience of self-managing workloads on a day-to-day basis and meeting SLA deadlines. * Personable communication skills with the ability to liaise professionally with clients, colleagues and service providers via telephone, video conferencing and email. * Confidently work with colleagues across all levels of the wider business and possess the ability to communicate effectively to non-technical people. * A team player that is self-motivated with a desire to achieve and the ability to work on own initiative. * A multi-tasker with a keen eye on attention to detail. * Possess solid technical skills including HTML, PHP, SQL and Microsoft 365 suite of products. What’s on offer: * £30-40k per annum depending on experience and skillset. * Workplace pension. * Cycle to work scheme. * 22 days annual leave (rising to 25 days) in addition to UK bank holidays. * Hybrid working