Critical Services Shift Technician

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Critical Services Shift Technician to join the team in London. The Critical Services Shift Technician will be joining our dynamic team supporting a major refurbishment of our client's EMEA headquarters located in Canary Wharf. This is a unique opportunity to be part of a critical phase in the project, witnessing the commissioning process and contributing to the building's mobilization. Job Purpose: Shift Technician needs to be a team player who carries out planned preventative maintenance and reactive works to building plant, equipment, and systems in accordance with agreed service levels and responds to site engineering emergencies, undertake small installation works, repairs to building fabric and handyman duties. Responding speedily to fault/breakdown requests and efficiently undertaking routine scheduled maintenance of plant and/or equipment is of paramount importance. Role Responsibilities: Ensure that routine maintenance is carried out to all building plant, equipment, and systems to meet and exceed expectations and agreed service level agreements Respond to Building Management System alarms and effect emergency repairs as needed Issue and ensure appropriate controls within the Permit to Work systems Ensure that Evaporative Cooling Systems and domestic water systems are maintained to comply with the requirements of the L8 standard Ensure that suitable spares are available to carry out maintenance of the above plant Ensure that comprehensive maintenance records are kept in the form of electronic recording on REALM. Ensure that Method Statements and Risk Assessments (including Dynamics Risk assessments) are prepared for all tasks carried out to ensure safe working practices Ensure that engineering subcontractors are appropriately supervised and comply with contractual commitments and site operating processes To develop a good working relationship with all members of CBRE services staff and clients' staff Ensure the provision of a safe & healthy working environment and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required Ensure a professional image of CBRE is presented to clients and visitors and ensure excellence in customer service is delivered and promoted at all times Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning Carry out routine planned preventative maintenance tasks as required within across HV and LV distribution systems, associated plant / equipment and HVAC mechanical cooling / heating systems as determined by the CMMS system's work orders Building walk-rounds, taking meter readings from UPS, PDU's and utilities Investigate faults, identify causes and effect remedies Prepare accurate / timely reports as required Ensure corrective / repair works are carried out in accordance with current regulations Assist when and where required with installation works Participate in emergency call out roster providing cover for team member absences, as required Develop a comprehensive understanding of the portfolio buildings their layouts, functions and complexities Establish and develop trusting relationships with Facilities Managers, Client staff and representatives Endorse day to day and future compliance to safe working practices, quality standards conformity and best practice methods Volunteer ideas / initiatives that contribute to the service levels and delivery 12 hour rotating shift Awareness of Change processes and Critical works being undertaken on the premises. Ensure that correct PPE is being worn and utilised at all times. Completion of Risk Assessments as required. Role Requirements: Education: A good general education is required Skills: Self-motivated, with a high level of personal integrity Able to work well both in a team and alone Organised, able to prioritise and deliver within high-pressure environments Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels Able to ascend and descend vertical access equipment Strong PC skills, MS Office Good administrative skills Self-motivated, with a high level of personal integrity Able to work well both in a team and alone Organised, able to prioritise and deliver within high-pressure environments Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels Able to ascend and descend vertical access equipment Strong PC skills, MS Office Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner Service orientated attitude combined with innovative thinking Self-motivated and professional manner Good communication skills Basic knowledge of MS office applications A level of IT literacy - Word, Excel, Outlook, Client on line systems. Able to work well both in a team and alone Organised, able to prioritise and deliver within high-pressure environments Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels A reasonable level of physical fitness will be required as the job entails manual handling both within and between buildings Exhibit at all times an awareness of safety procedures and practices Knowledge: Knowledge of Critical cooling systems and SLA's / KPI's within a critical environment Knowledge of basic Air Conditioning and humidity control Practical knowledge of H&S requirements inc RA's, Lock out Tag out, Permits to work. Experience: Essential- City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to work" systems Understand and interpret technical drawings / processes Experience of CMMS and BMS systems Demonstrable experience in a similar role within a similar organisation Sound understanding and experience of meeting health and safety obligations regarding maintenance activities Desirable- Time served electrical apprenticeship Experience of working in banking environment HV switching qualification/experience current AP 18th Edition IEE Regulations Experience of Microsoft Office applications ACoPs L8 Accountabilities: Accountable to the Shift Leader This post carries no direct budgetary responsibility Core Competencies: Leadership Ability to be self motivating and work within a team. Take ownership of and resolve problems. Problem Solving and Analysis Develops solutions to new problems as they arise, including effective planning. Recognises when information is inaccurate or incomplete and resolves the issue. Quickly pinpoints key issues in straightforward information and rectifies. Commercial Awareness Responds positively and reliably to customer requests. Understands client's business and drivers. Demonstrates understanding of the impact of own activity on other related areas. Commercial and financial awareness in a client environment. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. #GWSEMEA