Contracts Manager ( Facilities Management)

The FM Contracts Manager is accountable for the successful delivery of planned & reactive maintenance for all client accounts, including existing clients and building relationships with new clients. They work closely with the FM office and engineering team as a mentor to deliver a high-quality, safe, and compliant service. They should identify opportunities for innovation and best practice improvement whilst ensuring each account is highly engaged and has strong, supportive relationships. The relationship journey starts from mobilisation through to service delivery and continues through the life of the contract. The FM Contracts Manager will be responsible for the department budget, making sure the department margin and net profit are being met. They will also monitor P&L on all accounts to make sure the correct margins are being achieved. Key Accountabilities * Responsible for the department profit and loss. Regularly review account margins to make sure targets are achieved. Lead any changes to ensure margins are maintained. * Be aware of the commercial and economic factors that could adversely impact clients and the business, ensuring these are monitored and acted on accordingly to negate or minimise impact. Lead change where necessary. * Ensure the FM team are completely familiar with operations and keep them up to date with all budget and department targets. * Accountable for assisting with department growth and bringing new clients onboard – tendering new opportunities. * Review all department processes and implement/change to make operations more streamlined. * Set department objectives and lead any changes to ensure objectives are met. Regularly review progress with the team. * Responsible for building and maintaining client relationships at all levels and proactively gaining trust from senior manager/director level. * Proactively manage the interface between the FM team and clients to ensure continuous alignment with their needs and agreed requirements, whilst representing the business fairly. * Maintain a proactive safety culture and ensure all activities are delivered safely and minimise the impact on the environment. * Keep all department RAMS updated. * Maintain a continuous understanding of client’s business critical needs and strategy to ensure the FM team is geared to support their ongoing needs. * Work proactively to ensure all communication, whether written or verbal, between the FM team and clients is positive, professional, supportive, accurate, and appropriately documented. * Accountable and committed to the delivery of a high-quality, proactive, reliable, and responsive service. Fully understand client contracts to make sure the correct service is being delivered. * Intervene and lead change if service problems are identified. Full PPM compliance should be met at all times. * Accountable for the mobilisation of new clients to ensure smooth delivery of new contracts. * Responsible for delivering strategic reporting from the team to the main board, ensuring they are kept up to date with service delivery and any actions being taken. * Accountable for understanding the performance of all service providers across the client portfolio. Proactively manage all agreements and contractual relationships. * Be aware of the commercial and economic factors that could adversely impact clients and the business, ensuring these are monitored and acted on accordingly to negate or minimise impact. * Continually review and deliver innovation to stand out in the crowd and stay ahead of competitors – this should include technology and systems. * Take accountability for change and development across the clients – this includes service mobilisations, contract/service changes, supply chain changes, and service demobilisations. * Take a lead role in managing incidents across the delegate portfolios, ensuring any potential impact to clients, the business, or any respective staff groups is mitigated as soon as possible at the optimum expense to resolve the issue * Take ownership of escalation to client and management teams as required